FAQs

Oh my goodness, no! I had to include this on the FAQs because the number of times I get asked this blows me away. We love you just the way you are, and if you start with us and keep coming we have NO doubt that your confidence in yourself will change. Persistence and consistency is all that matters.

Forget the Instagram fancy moves, we all know that isn’t real life. We will look after you from the first day and build up the challenge until you are doing things you never thought you could (but all in good time, my friend, all in good time).

A water bottle, a towel is a good idea, and wear comfy clothes you can move in.

We supply everything except grip socks are a requirement which are sold in our studio.

Please see our Shop tab to see the items that we have available for purchase.

Yes, as long as you have no complications and have been cleared for exercise in a group class by your doctor, then you absolutely can attend. Those new to yoga and pilates or heavily pregnant, we suggest you sticking with our Beginner / Prenatal class. This way we can easily modify for you. Those who have been coming for a while can come to our Flow classes, but please email us at info@pfpilates.com.au to check in first. This way we can let our instructors know to plan for pregnancy mods in classes for you!

You can book via our website or the Power Flow app. Classes fill quickly, so we recommend booking in advance. If you are having trouble please call or email us at info@pfpilates.com.au.

Yes! We offer flexible memberships, class packs, and casual drop-in options. Visit our pricing page or contact us for help choosing the best option.

Yes, please just email your pause request, with dates, with at least 2 weeks notice to info@pfpilates.com.au and we will happily assist. Please don’t text or send messages to social media relating to membership pauses as they can easily be missed.

If you miss one of your membership classes in a week, then you get to keep that credit and use it within the next 4 weeks. When booking, instead of booking under ‘subscription’ on the app, click ‘credits’. The system will tell you how many credits you have left and let you book using a credit. Use your credits first as they expire.

Your membership week is from when you pay for the next 7 days. So, if you payment is taken out on a Wednesday, your ‘week’ is from that Wednesday to the next Tuesday. So if you have a Member Pro, you can book 2 classes between Wednesday and the following Tuesday. If you have any questions on this, or need further clarification, just email us on info@pfpilates.com.au and we will happily help.

Yes! Because you are a member, you can book an extra class for $20. If you just go through the process of booking a class, the system will charge you the $20 if your membership is used up for that week (make sure to check you don’t have credits first!).

Our cancellation policy is 9 hours before the start of the class for all morning classes (starting prior to 9am) AND all weekend classes (all day on weekends) and 2 hours for all other times. This means that if you cancel less than this time before a class, you will lose that visit. It is important for us to have this policy to ensure that all of our members have the ability to get in to classes and so that the waitlists work (they really do work!).

All members on an Unlimited Membership only are subject to a late cancellation and no-show fee if the policy is not adhered to. This is to ensure that classes are not booked up unnecessarily. A fee of $15 will be charged on a late cancellation (times are as above) or a no show to a class for members under these memberships. Emergency exceptions (such as medical / family emergencies) will be considered by management

Yes! There is a point to putting yourself on a waitlist. While we strongly suggest you booking in to your classes as soon as you can so that you can get a spot, if you need to put your name on a waitlist, never fear. There is still a chance you can get in to class.

The waitlists also stop at the cancellation period. This is mainly to avoid someone cancelling in the middle of the night and the next person getting in off the waitlist for an early morning class with no way of knowing, and then inadvertently no showing. If you have put yourself on a waitlist – please keep an eye on it. You can always take yourself off the waitlist if needed. Your app will tell you when you get in to the class.

Yes! You can book classes across our  McKellar and Mawson locations. Some foundation memberships may have location-specific terms—check with us if you’re unsure.